At this time, we can only accept orders that are billed and shipped to locations in the United States (including APO/FPO and U.S. Territories). This excludes shipping to P.O. Boxes.
We offer complimentary standard shipping with Fedex SmartPost on all orders and for a limited time, starting March 21, 2020 @ 12am PST we are offering complimentary 2nd day shipping on all orders. Delivery with standard shipping will occur within 5 – 7 business days once your order has been processed and shipped.
We also offer Fedex 2nd Day Air and Next Day Air services at the below listed flat rates.
|Delivery Service||Shipping Cost|
|Fedex 2nd Day Air Continental US||$12.95 for all orders less than $150. For a limited time, starting March 21, 2020 @ 12am PST we are offering free 2 day shipping on all orders.|
|Fedex 2nd Day AK and HI||$19.95 for all orders less than $150. For or a limited time, starting March 21, 2020 @ 12am PST we are offering free 2 day shipping on all orders.|
|Fedex Next Day Air Continental US||$19.95|
|Fedex Next Day Air AK and HI||$28.95|
Tracking Your Orders
Most cledepeaubeaute.com orders take 1-2 business for processing. Orders placed on Saturday or Sunday will be processed on the following Monday. Orders with 2nd Day Air or Next Day Air delivery service will be processed the same day if received by 1:00PM EST.
For ease and simplicity, we have created a page for our clients to track the status of their orders. See your order details by visiting our Check Your Order page here
At this time, we are unable to ship to any international locations outside of the United States.
Returns and Exchanges
If for any reason you are not completely satisfied with your Clé de Peau Online purchase, you may return it within 30 days of receipt, and we will be happy to provide a full merchandise refund in the original form of payment. When returning a set or kit, we require all contents from the original set or kit. Partial items from a set or kit will not be refunded. Empty containers will also not be accepted for refund.
Processing time for returns takes up to 10 business days from the date the return is received. Credit will be issued to the original form of payment for the amount of the item plus sales tax. Shipping charges are not refundable, and exchanges are not currently allowed.
Please follow the below steps to make a return for your Clé de Peau Online purchase.
- Circle the items you are returning and choose the reason for return on the packing slip included in your shipment.
- Re-pack the merchandise in its original packaging, if possible, and enclose the packing slip in the package.
Clé de Peau Beauté
700 Commerce Parkway West
Greenwood, IN 46143
Contact Customer Service
You may reach cledepeaubeaute.com Customer Service by calling 1 (888) 678-5574 or by e-mailing us at firstname.lastname@example.org. A representative can assist you between the hours of 9am – 12am EST Monday – Sunday.