Shipping Options

At this time, we can only accept orders that are billed and shipped to locations in the United States (including APO/FPO and U.S. Territories). This excludes shipping to P.O. Boxes.

We offer complimentary standard shipping with Fedex SmartPost on all orders and for a limited time, starting March 21, 2020 @ 12am PST we are offering complimentary 2nd day shipping on all orders. Delivery with standard shipping will occur within 5 – 7 business days once your order has been processed and shipped.

We also offer Fedex 2nd Day Air and Next Day Air services at the below listed flat rates.

Delivery Service Shipping Cost
Fedex 2nd Day Air Continental US $12.95 for all orders less than $150. For a limited time, starting March 21, 2020 @ 12am PST we are offering free 2 day shipping on all orders.
Fedex 2nd Day AK and HI $19.95 for all orders less than $150. For or a limited time, starting March 21, 2020 @ 12am PST we are offering free 2 day shipping on all orders.
Fedex Next Day Air Continental US $19.95
Fedex Next Day Air AK and HI $28.95

Tracking Your Orders

Most orders take 1-2 business for processing. Orders placed on Saturday or Sunday will be processed on the following Monday. Orders with 2nd Day Air or Next Day Air delivery service will be processed the same day if received by 1:00PM EST.

For ease and simplicity, we have created a page for our clients to track the status of their orders. See your order details by visiting our Check Your Order page here

International Shipping

At this time, we are unable to ship to any international locations outside of the United States.

Returns and Exchanges

If for any reason you are not completely satisfied with your Clé de Peau Online purchase, you may return it within 30 days of receipt, and we will be happy to provide a full merchandise refund in the original form of payment. When returning a set or kit, we require all contents from the original set or kit. Partial items from a set or kit will not be refunded. Empty containers will also not be accepted for refund.

Processing time for returns takes up to 10 business days from the date the return is received. Credit will be issued to the original form of payment for the amount of the item plus sales tax. Shipping charges are not refundable, and exchanges are not currently allowed.

Please follow the below steps to make a return for your Clé de Peau Online purchase.

  • Circle the items you are returning and choose the reason for return on the packing slip included in your shipment.

  • Re-pack the merchandise in its original packaging, if possible, and enclose the packing slip in the package.
  • For your convenience, you may use the pre-paid return label included in your order to make returns from the continental United States, Alaska, and Hawaii only. Remove old labels and attach only the pre-paid return label on the outside of your box. You may choose to drop off your return package at a local post office, postal collection box, your own mailbox, at a FedEx location or go to request a free USPS package pickup at your home or business address. You will not be charged, as [Shiseido] is pleased to offer free returns. You may track your return package at using the tracking number on the pre-paid return label slip.
  • Customers from U.S. Territories (such as Puerto Rico) should select a carrier of your choice. We recommend using an insured and traceable delivery method. You can return your purchase to the address below.
  • Clé de Peau Beauté
    700 Commerce Parkway West
    Greenwood, IN 46143

  • Please Note: Only items purchased on will be accepted for a return. If your items were purchased at an authorized retailer, please contact the retailer to arrange for a return or exchange. Additionally, items purchased on cannot be returned or exchanged at retailers that sell Shiseido products.

    Contact Customer Service

    You may reach Customer Service by calling 1 (888) 678-5574 or by e-mailing us at A representative can assist you between the hours of 9am – 12am EST Monday – Sunday.