Shipping

Shipping Options

At this time, we can only accept orders that are billed and shipped to locations in the United States (including APO/FPO and U.S. Territories). This excludes shipping to P.O. Boxes.

We offer complimentary standard shipping with Fedex SmartPost on all orders and complimentary 2nd day shipping on all orders over $150. Delivery with standard shipping will occur within 5 – 7 business days once your order has been processed and shipped.

We also offer Fedex 2nd Day Air and Next Day Air services at the below listed flat rates.

Delivery Service Shipping Cost
Fedex 2nd Day Air Continental US $12.95 for all orders less than $150
Fedex 2nd Day AK and HI $19.95 for all orders less than $150
Fedex Next Day Air Continental US $19.95
Fedex Next Day Air AK and HI $28.95

Tracking Your Orders

In order to check the status of your order or to track your order shipment, please go to My Account and log in with your user name and password.

International Shipping

At this time, we are unable to ship to any international locations outside of the United States.


Returns and Exchanges

If for any reason you are not completely satisfied with your Clé de Peau Beauté Online purchase, you may return it within 30 days of receipt and we will be happy to provide a full merchandise refund in the original form of payment. When returning a set or kit, we require all contents from the original set or kit. Partial items from a set or kit will not be refunded. Please follow the below steps to make a return for your Clé de Peau Beauté Online purchase.

  • Fill out the back of the invoice included in your shipment

  • Re-pack the merchandise in its original packaging, if possible, and enclose the invoice in the package.
  • For your convenience, you may use the pre-paid return label included in your order to make returns from the continental United States, Alaska, and Hawaii only. Remove old labels and attach only the pre-paid return label on the outside of your box. Place your return package in your mailbox, USPS blue collection box, give it to your postal carrier or drop off at any post office, or request free carrier pick up at https://www.usps.com/pickup. You will not be charged, as Clé de Peau Beauté is pleased to offer free returns. You may track your return package at www.fedex.com/us using the tracking number on the pre-paid return label slip.
  • Customers from U.S. Territories (such as Puerto Rico) should use the return label provided on the front side of the invoice and select a carrier of your choice. We recommend using an insured and traceable delivery method.
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    Contact Customer Service

    You may reach cledepeaubeaute.com Customer Service by calling 1 (888) 678-5574 or by e-mailing us at customercare@cledepeaubeaute.com. A representative can assist you between the hours of 8AM-8PM EST Monday-Friday and 9AM-9PM EST Saturday.