Frequently Asked Questions

For delivery by December 24th, order by:
December 13th @ 1:00 PM EST via Standard Shipping
December 20th @ 1:00 PM EST via 2-Day Shipping
December 22nd @ 1:00 PM EST via Overnight Shipping

1. How do I obtain product samples?
2. Does Clé de Peau Beauté have a loyalty program?
3. Do you test on animals?
4. How do I check the status of my order?
5. What happens if a product in my order is out of stock?
6. Where can I find information about your ingredients?
7. Can I use this product while pregnant/breastfeeding?
8. Do your products contain gluten?
9. Do your products contain soy?
10. Do your products contain lead?
11. Do your products contain nickel?
12. What is the expiration date for opened/unopened product?
13. Do you ship outside of the United States?
14. What is your corporate position on sustainability?
15. What is ShopRunner FREE 2-day?
16. Do you guarantee the item(s) in my order?

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1. How do I obtain product samples?
Samples are complimentary with qualifying orders. Quantities are limited and while supplies last only. We are unable to send samples separately from orders and should a sample selection be out of stock we cannot provide an alternative. If you are unsure about which products are best for you, we suggest our Live Chat with a Skincare Expert or scheduling a Virtual appointment with a Skincare Expert.

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2. Does Clé de Peau Beauté have a loyalty program?
Clé de Peau Beauté does not currently have a loyalty program.

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3. Do you test on animals?
Shiseido ended animal testing for cosmetic products and quasi-drugs for the development in and after April 2013 by establishing internal safety regulations based on alternative methods.

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4. How do I check the status of my order?
See your order details by visiting our Check Your Order page here .

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5. What happens if a product in my order is out of stock?
From time to time, our website may contain inaccuracies that relate to availability. These occasions can cause an item or order to be backordered or cancelled. We will ship the item or order as soon as it is available, and you will receive an email letting you know if any items have been cancelled.
If your full order has been cancelled, the pre-authorization will automatically drop from your payment method.

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6. Where can I find information about your ingredients?
You will find the full list of ingredients for each Clé de Peau Beauté product on it’s respective product page on ClédePeauBeauté.com.

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7. Can I use this product while pregnant/breastfeeding?
We are committed to providing our clients with the highest quality products. Please be assured that you may use our products safely under normal condition of use throughout your pregnancy and while breastfeeding. Of course, we recommend you consult with your physician if you have any specific concerns. We have all product ingredient information listed on our website.

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8. Do your products contain gluten?
Many of our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten. However, due to the wide range of raw materials and equipment used during the manufacturing of our products, we cannot confirm that our products are free from any traces of gluten. If you have specific questions or concerns regarding gluten, and the ingredients contained in our formulas, we recommend that you consult your physician. All product ingredients can be found on the product page.

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9. Do your products contain soy?
Due to the range of raw materials and equipment used during the manufacturing of our products, we cannot confirm that our products are entirely free from any traces of soy. If you have allergies or specific personal concerns about soy, we would suggest that you consult your physician before using products that may contain the ingredient.

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10. Do your products contain lead?
None of our products contain lead.

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11. Do your products contain nickel?
We are committed to sourcing and using only top-quality ingredients with the highest level of purity in our formulations. All of the ingredients used undergo rigorous testing before being added to our products. If you have allergies or specific concerns about Nickel, we would suggest that you consult your physician before using products that may contain Nickel.

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12. What is the expiration date for opened/unopened product?
Unopened products typically last for around 3 years if they have not been stored in harsh conditions, though this may vary on a product by product basis. Additionally, please note that products which have been opened are best if used within a certain time frame. While this also varies between products it is usually within one year of being opened approximately.

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13. Do you ship outside of the United States?
We are unable to ship to international locations at this time.

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14. What is your corporate position on sustainability?
Protecting the environment is an important priority for Shiseido, and the company is committed to conducting its business activities in an eco-friendly and environmentally conscious manner. In 1992, Shiseido adopted the Shiseido Eco Policy, a set of guidelines detailing how environmental considerations should weigh on management decisions. To learn more about Shiseido’s efforts in protecting the environment, please follow the link provided: https://www.shiseidogroup.com/sustainability/env/policy/.

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15. What is ShopRunner FREE 2-day?
ShopRunner offers free 2-day shipping to their members on Clé de Peau Beauté. ShopRunner Members simply sign into their ShopRunner account, and ShopRunner FREE 2-Day will automatically be selected as the default shipping method for eligible items on Clé de Peau Beauté.

Sign up today! Learn more about ShopRunner.

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16. Do you guarantee the item(s) in my order?
The item(s) within your order including samples are not guaranteed for fulfillment. During the time of order processing, it will be determined whether an item(s) within your order needs to be cancelled due to stock availability issues. We will ship the remaining available item(s) within your order to prevent shipment delays. Should your full order be cancelled, the pre-authorization hold will automatically drop from your payment method. Please note that cancelled item(s) including samples cannot be replaced with an alternative item(s) once the order has been processed..