30-Day Return Policy & Late Return Requests

We are committed to providing quality products to our customers. If you receive product(s) that do not meet your expectations, gently used items may be returned within 30 days of receipt for a full refund to the original form of payment. Returns requested after 30 days are subject to review and may not be accepted if they do not comply with the return policy. Shiseido Americas reserves the right to deny any customer return that doesn’t comply with our terms of service or return policy. If your order included a gift with purchase, and the returned item(s) brings your order below the spending threshold required for that gift, the gift must be included in your return. Since most gifts with purchase are not sold individually, we are unable to deduct their value from your refund — the gift itself must be returned in order for your refund to be processed.

Sets & Bundles Returns

When returning a set or bundle, we require all contents from the original set or bundle. Partial items from a set or bundle will not be refunded, and empty containers will not be accepted for refund.

Return Process & Refund Timeline

Please notate the front side of your packing slip with the reason for your return and send the product(s) back to us using the prepaid label included in your package. You may drop off your return package at any USPS access point or FedEx location, including local post offices, postal collection boxes, mailboxes, mail carriers, FedEx Offices, FedEx Authorized ShipCenter®, and FedEx World Service Center® locations. You may track your return package by clicking here and using the tracking number on the prepaid return label. Once your return package has arrived, please allow up to 10 business days for your return to be processed. Refunds will be issued to the original form of payment for the amount of the item(s) plus sales tax. All eGift card refunds will be processed to a new eGift card that will be emailed to the customer’s original email. Shipping and handling charges are not included in refunds. You will receive a return confirmation email once your refund has been processed.

Authorized Retailers & Exclusions

Only item(s) purchased on cledepeaubeaute.com will be accepted for a return. If your item(s) were purchased at an authorized retailer, please get in touch with the retailer to arrange a return or exchange.