Contact Information for Customer Service:

To place your order with us, create a return or if you require additional assistance, please contact Customer Service by calling 1-888-678-5574 or by emailing customercare@cledepeaubeaute.com.
A representative can assist you between the hours of 9AM – 11PM ET Monday – Saturday.

Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.

Shipping Policy

We are experiencing order processing delays and shipping disruptions due to winter weather conditions. Thank you for your patience.

All packages are shipped via FedEx, FedEx Smartpost or USPS and a signature is not required upon delivery. Your billing and shipping address must be in the United States and its Territories. At this time, we are unable to ship to any international locations outside of the United States.

Please make sure to provide accurate address information, including city, state and zip code to prevent any errors or delays in shipping. Once an order is submitted, we are unable to make changes to your shipping address.

Please keep the following in mind:

  • We do not ship to P.O. Boxes
  • We do not ship to Freight Forwarders
  • We are unable to ship to multiple addresses in one order

Order Processing And Delivery Timelines

Orders are processed within 24-48 hours, Monday through Friday. Overnight and 2-Day orders are processed the same day if the order is received prior to 1:00 PM EST, Monday through Friday, excluding federal holidays and weekends. Please note, observed US holidays include: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve. Additional federal holiday closures may also apply.

Packages shipping Standard to Alaska may take more than 10 business days for delivery.

Packages shipping to United States Territories and all Military and Diplomatic addresses (may take up to 21 days) must be shipped via our Standard Shipping method.


Shipping Methods And Costs

We are currently offering complimentary Standard Shipping (3-6 business days) on all orders less than $200 and complimentary 2-Day Shipping (2-3 business days) on all orders $200 and over.

We also offer 2-Day and Overnight services at the below rates:

Delivery ServiceShipping Cost
2-Day to Continental US (2-3 business days)$12.95 for all orders less than $200
2-Day to AK and HI (2-3 business days)$19.95 for all orders less than $200
Overnight to Continental US (1-2 business days)$19.95
Overnight to AK and HI (1-2 business days)$28.95

Some shipping methods may be unavailable in checkout due to shipping restrictions on the items in your bag or your selected shipping address.

Contact Information for Customer Service:

To place your order with us, create a return or if you require additional assistance, please contact Customer Service by calling 1-888-678-5574 or by emailing customercare@cledepeaubeaute.com.
A representative can assist you between the hours of 9AM – 11PM ET Monday – Saturday.

Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.