Subscribe to Save FAQs

1. What is Subscribe to Save?
2. What is the advantage of Subscribe to Save?
3. How will I know about my upcoming Subscribe to Save order?
4. Can I edit, cancel, or change the frequency of my Subscribe to Save order?
5. Who do I contact if I experience issues placing or managing my Subscribe to Save order(s)?
6. Is Subscribe to Save available on all products?
7. Will I be charged for shipping on my Subscribe to Save order?
8. What forms of payment can be used for my Subscribe to Save order?
9. Can I change my method of payment for my Subscribe to Save order?
10. Can I edit the shipping address for an upcoming Subscribe to Save order?
11. I noticed some changes in my account, what’s new with the subscription program?
12. How Do I Combine Items To Be In The Same Order?
13. Why are my payment method and address saved automatically?

Back to Top

1. What is Subscribe to Save?
Subscribe to Save is a service that allows you to receive select Clé de Peau Beauté products automatically at your preferred delivery frequency. When you enroll, you’ll receive 10% off and free standard shipping on every order.

Back to Top

2. What is the advantage of Subscribe to Save?
With Subscribe to Save, you’ll never be without your favorite Clé de Peau Beauté products. Plus, you’ll enjoy 10% off and free standard shipping on every recurring order.

Back to Top

3. How will I know about my upcoming Subscribe to Save order?
You will receive an email reminder confirming your upcoming Subscribe to Save order. From this email, you can update your delivery frequency or cancel your upcoming order if needed.

Back to Top

4. Can I edit, cancel, or change the frequency of my Subscribe to Save order?
Yes. You can manage your Subscribe to Save order at any time by signing into your account and visiting the Subscribe to Save tab in My Account. You can cancel or edit the quantity and delivery frequency up to 24 hours before your next scheduled order. Your next shipment date will also be displayed there.

Back to Top

5. Who do I contact if I experience issues placing or managing my Subscribe to Save order(s)?
You can manage your Subscribe to Save orders by logging into My Account and selecting the Subscribe to Save tab. You may also contact the Clé de Peau Beauté Customer Care team at customercare@cledepeaubeaute.com for assistance.

Back to Top

6. Is Subscribe to Save available on all products?
Subscribe to Save is available on select products only. You can check a product’s detail page to see if Subscribe to Save is offered.

Back to Top

7. Will I be charged for shipping on my Subscribe to Save order?
No. All Subscribe to Save orders include complimentary standard shipping.

Back to Top

8. What forms of payment can be used for my Subscribe to Save order?
You can pay with any valid credit card. Please note, Flex (HSA/FSA), PayPal, ApplePay and Afterpay are not acceptable forms of payment on replenishment orders. If you would like to place a replenishment order, please submit a valid credit card.

Back to Top

9. Can I change my method of payment for my Subscribe to Save order?
Yes. You can update your payment method for an upcoming Subscribe to Save order by signing into My Account. You may add or remove valid credit card information at any time.

Back to Top

10. Can I edit the shipping address for an upcoming Subscribe to Save order?
Subscribe to Save orders are shipped to your default billing and shipping addresses. You can update this information at any time by logging into My Account.

Back to Top

11. I noticed some changes in my account, what’s new with the subscription program?
We’ve refined the subscription experience to make it more intuitive and effortless to manage. Your delivery schedule and benefits remain unchanged, the update simply enhances how you interact with and manage your subscription.

Back to Top

12. How Do I Combine Items To Be In The Same Order?
Subscribe To Save items that have the same order date, shipping address, billing address, and payment method will ship as one order. If you have more than one Subscribe To Save item and want the items to ship in the same order, simply visit the Subscribe To Save tab in the My Account section and change the next order dates to be the same. If they do not combine, confirm the orders are going to the same shipping address and have the same billing address and payment method.

Back to Top

13. Why are my payment method and address saved automatically?
Subscriptions require a saved payment method and delivery address so future shipments can be processed seamlessly without interruption. For this reason, the card and address you use at checkout will be securely saved to your account and used only for upcoming scheduled deliveries. You can update or manage these details at any time in My Account.