Order Status
Orders are processed within 1-2 business days, Monday through Friday. Overnight and 2-Day orders are processed the same day if the order is received prior to 1:00 PM EST, Monday through Friday, excluding federal holidays and weekends.
Please note that observed US holidays include New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve. Additional federal holiday closures may also apply.
All customers can check order status and track order shipment by logging into their My Account on cledepeaubeaute.com. Customers without an account can check order status and track order shipment by clicking here.
Canceling or Modifying an Order
Once your order is placed, it cannot be modified. If you would like to cancel your cledepeaubeaute.com order, please contact us as soon as possible by phone at 1-866-758-5966. We will try our best to accommodate your request but cannot guarantee cancellation. Once an order has been sent to the warehouse for processing, it may not be canceled. For more information on our return policy, please click here.
Contact Information for Customer Care:
To place your order with us or if you require additional assistance, please contact Customer Care by calling 1-888-678-5574 or by emailing customercare@cledepeaubeaute.com.
A representative can assist you between the hours of
- Monday - Friday - 9:00 AM - 9:00 PM EST
- Saturdays - 9:00 AM - 6:00 PM EST
- Sundays - Closed
Please note Customer Care is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.
