Frequently Asked Questions

What is the highest temperature that Clé de Peau Beauté products can be stored?

Please store our products away from direct sunlight, high temperature and humidity. The highest temperature at which product stability is guaranteed, depends on each product.

Do Clé de Peau Beauté products expire?

For all of our products, we guarantee the product quality for 3 years at room temperature, unopened. If the product is opened, please check the color and smell. If the color and smell has not changed since opening the product, rest assured that the product is good to use.

Why has my favorite product been changed or discontinued?

We understand your concern that your favorite product has been changed. Clé de Peau Beauté is continually striving to improve its products so you receive the utmost effective product to meet your skincare needs.

What is pre-order?

Pre-order allows you to reserve items that are not in-stock or available for shipment. Pre-ordered items will be shipped once inventory is available, at which point you will receive a shipping confirmation email and will be billed. If your order contains in-stock products, items might be shipped separately and will be billed at time of shipment.

Your feedback is one of the primary means used to improve the quality and selection of future products and services. We assure you that yours will be noted and shared as part of this process.


Contact Customer Service

You may reach Customer Service by calling 1 (888) 678-5574 or by e-mailing us at A representative can assist you between the hours of 8AM-8PM EST Monday-Friday and 9AM-9PM EST Saturday.