Subscribe to Save FAQs
- What is Subscribe to Save?
- What is the advantage of Subscribe to Save?
- How will I know about my upcoming Subscribe to Save order?
- Can I edit, cancel, or change the frequency of my Subscribe to Save order?
- Who do I contact if I experience issues placing or managing my Subscribe to Save order(s)?
- Is Subscribe to Save available on all products?
- Will I be charged for shipping on my Subscribe to Save order?
- What forms of payment can be used for my Subscribe to Save order?
- Can I change my method of payment for my Subscribe to Save order?
- Can I edit the shipping address for an upcoming Subscribe to Save order?
- I noticed some changes in my account, what’s new with the subscription program?
- How Do I Combine Items To Be In The Same Order?
- Why are my payment method and address saved automatically?
1. What is Subscribe to Save?
Subscribe to Save is a service that allows you to receive select Clé de
Peau Beauté products automatically at your preferred delivery frequency.
When you enroll, you’ll receive 10% off and free standard shipping on
every order.
2. What is the advantage of Subscribe to Save?
With Subscribe to Save, you’ll never be without your favorite Clé de
Peau Beauté products. Plus, you’ll enjoy 10% off and free standard
shipping on every recurring order.
3. How will I know about my upcoming Subscribe to Save order?
You will receive an email reminder confirming your upcoming Subscribe to
Save order. From this email, you can update your delivery frequency or
cancel your upcoming order if needed.
4. Can I edit, cancel, or change the frequency of my Subscribe to
Save order?
Yes. You can manage your Subscribe to Save order at any time by signing
into your account and visiting the Subscribe to Save tab in My Account.
You can cancel or edit the quantity and delivery frequency up to 24
hours before your next scheduled order. Your next shipment date will
also be displayed there.
5. Who do I contact if I experience issues placing or managing my
Subscribe to Save order(s)?
You can manage your Subscribe to Save orders by logging into My Account
and selecting the Subscribe to Save tab. You may also contact the Clé de
Peau Beauté Customer Care team at
customercare@cledepeaubeaute.com
for assistance.
6. Is Subscribe to Save available on all products?
Subscribe to Save is available on select products only. You can check a
product’s detail page to see if Subscribe to Save is offered.
7. Will I be charged for shipping on my Subscribe to Save order?
No. All Subscribe to Save orders include complimentary standard
shipping.
8. What forms of payment can be used for my Subscribe to Save
order?
You can pay with any valid credit card. Please note, Flex (HSA/FSA),
PayPal, ApplePay and Afterpay are not acceptable forms of payment on
replenishment orders. If you would like to place a replenishment order,
please submit a valid credit card.
9. Can I change my method of payment for my Subscribe to Save
order?
Yes. You can update your payment method for an upcoming Subscribe to
Save order by signing into My Account. You may add or remove valid
credit card information at any time.
10. Can I edit the shipping address for an upcoming Subscribe to
Save order?
Subscribe to Save orders are shipped to your default billing and
shipping addresses. You can update this information at any time by
logging into My Account.
11. I noticed some changes in my account, what’s new with the
subscription program?
We’ve refined the subscription experience to make it more intuitive and
effortless to manage. Your delivery schedule and benefits remain
unchanged, the update simply enhances how you interact with and manage
your subscription.
12. How Do I Combine Items To Be In The Same Order?
Subscribe To Save items that have the same order date, shipping address,
billing address, and payment method will ship as one order. If you have
more than one Subscribe To Save item and want the items to ship in the
same order, simply visit the Subscribe To Save tab in the My Account
section and change the next order dates to be the same. If they do not
combine, confirm the orders are going to the same shipping address and
have the same billing address and payment method.
13. Why are my payment method and address saved automatically?
Subscriptions require a saved payment method and delivery address so
future shipments can be processed seamlessly without interruption. For
this reason, the card and address you use at checkout will be securely
saved to your account and used only for upcoming scheduled deliveries.
You can update or manage these details at any time in My Account.